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Refund policy

Refund policy

Warranty



All products identified as “New” are direct from the manufacturer and include a 30-day exchange, replacement or refund warranty through BSC from the date of purchase. Most of the manufacturers we represent offer a 1-year limited warranty on their products. After the initial 30-day warranty provided by BSC, the buyer must process any warranty claims directly with the manufacturer.

All products identified as “Refurbished”, “Used”, “New-Open-Box”, or “New-Overstock” also come with a 30-day warranty through BSC from the date of purchase. BSC will, at its option, repair, replace or refund the purchase price (including original shipping) of items found to be defective within the previously stated limitations.

  The following conditions are not covered under our warranty
  • The buyer’s inability or lack of experience and knowledge to install, configure or use the equipment purchased.
  • Any attempt to use the equipment for an application other than it’s original intended purpose or in any manner that violates Federal, State or Local government laws which regulate Industry Standards.
  • Any attempt to modify or repair the equipment by any company or individual without prior authorization of BSC personnel.
  • Equipment that has been abused, neglected, misused, or damaged in any manner. This includes damage that may result from inadequate power surge protection.
  • Equipment that has missing or broken seals, equipment that has missing or mismatched serial numbers applied by BSC, or equipment that shows obvious signs of tampering.
  • Equipment specifically stated and sold on an “As-Is” basis.

This warranty is applicable to the original registered Purchaser of the equipment from BSC and is non-transferable.

THIS WARRANTY IS THE ONLY WARRANTY APPLICABLE TO THE GOODS PURCHASED HEREUNDER AND IS EXPRESSLY IN LIEU OF ANY WARRANTIES OR CONDITIONS OTHERWISE IMPLIED BY LAW INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OR MERCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE. WE SHALL NOT BE LIABLE FOR LABOR, LOSS OF PRODUCT OR BUSINESS, SPECIAL OR CONSEQUENTIAL DAMAGE.

 

Returns, Damage and Loss Policy

 

To begin the RMA process the following information is needed (for each device):

  • Model – Serial Number - Detailed description of the problem/ Reason for return
  • Web Order/ Invoice  #

*In order to receive credit on a return, the devices and original packaging must be intact and in new condition.

After our BSC RMA team receives and reviews the information, they approve the RMA and request for you to ship the RMA or Return items in to us.  Please see attached RMA Return Instructions.

Please allow 7-10 business days after items are received by our RMA Team for testing and defaulting.  They will then provide you information regarding Credit Memo amount and timeline. 

 

Cloud-based equipment

Devices registered through a cloud-based service must be removed from that registry before returning device to us.

Software and License

Software and licenses are non-returnable, non-refundable and non-transferrable. Once a license is issued by the manufacturer, they will not credit it back to you and we are not able to credit you as well. Therefore, know what you are buying is correct before you make a software or license purchase.

Damage in transit / Loss Policy

All shipments should be physically inspected immediately upon receipt. Do not accept visibly damaged packages unless the carrier notes the extent of the damage. Please contact us within one business day of receipt to report the damages.

Every shipment sent out by BSC is traceable via tracking numbers assigned by the freight carriers. Please keep track of the status and delivery date posted for your shipment. Shipments can be delayed and delivery dates can be pushed back for various reasons by the freight carrier. If you do not receive your shipment, please contact us as soon as possible to start an investigation and claim with the shipping carrier.

Please follow the above instructions to ensure the eligibility for credit from the freight carrier; failure to do so can result in refused replacement or compensation.

Returns for Credit

BSC will accept most new, unopened items within 30 days of delivery. Items being returned for a sales credit may be subject to a restocking fee of 15%  (exception of shipping charges, special order item(s)), the item(s) must be returned unopened in new condition with all packing material, manuals and accessories. Items that are not returned in this condition and special order are subject to a minimum restocking fee of 25% and BSC discretion. This includes opened packaging, missing or used packing materials, missing or used accessories, writing, marking, labels or stickers to the product packaging or to the product itself.

Failed Items

If the item(s) you have purchased fails within the manufacturer warranty period, please contact us for instructions. Each manufacturer has different warranty policies. Ubiquiti items shoud be returned to ubiquiti as they handle RMA's directly. See their web site for details. No item may be returned without authorization. Items without an RMA number will be refused and returned at the shipper's expense.

Advanced Replacement

BSC requires full payment for advance replacement item(s). When the returned item(s) have been received and evaluated, we will refund the amount paid for the replacement provided they are found to be defective. If tested good and in working condition, the item(s) will be returned back to you. If you need to return the advance replacement item, it must be in new condition with all accessories and packaging and there can be no damage to the original box.

If you buy the advanced replacement on a net terms account and the invoice becomes due before the repair is completed, you will owe for the item just like any other invoice on it's due date. There is no extension of the due date for advanced replacement invoiced items.

There is no exception to this policy. Items not received back within seven days of return authorization are not returnable.

Advanced Replacement

If you need to initiate an RMA,  Contact us and we will start the process.